FAQ

On top of the front page click on ¨Register¨ button. On the next page, choose between ¨Personal account¨ for individuals and ¨Corporate account¨ for companies. Then fill out the form by your information; i.e. your email address and a password for your Bitmove account. In order to have the best security over your Bitmove account, we recommend you to select a strong password. In your password combination, you should have at least 8 characters with 1 lowercase and 1 uppercase, 1 number (0 - 9), and 1 special character (!@#$%^&*). Then confirm your chosen password by writing it again. By checking the box for ¨I agree with Terms of Services¨, you accept our ¨Terms of Use - Bitmove S.A.¨. Please read carefully our Terms of Services, which you can easily access by clicking on ¨Terms of Services¨. Once your account is created successfully, you can click on ¨Login¨ button and login with your email and password. Because we have a two factor authentication security level, each time you login, you receive a unique authorization code in your email. When you login, you have access to your Dashboard, where you can make a new exchange and also see a history of your exchanges. You have also the opportunity to open a ticket, if you have a question related to your order, or write a review based on your experience by using Bitmove.net platform.

Bitmove.net is an European crypto exchange platform. Our vision is to make cryptocurrencies simple, secure and accessible to everyone in Europe. At Bitmove.net you can easily buy and sell or even exchange different types of cryptocurrencies.

No. You can start using our services as a guest user. On the front page, without an account, you have the options for ¨Quick Buy¨, ¨Quick Sell¨ and ¨Exchange¨.

Blockchain is a system of recording information in a way that makes it difficult or impossible to change, hack, or cheat the system. A blockchain is essentially a digital ledger of transactions that is duplicated and distributed across the entire network of computer systems on the blockchain. A blockchain network is consisted of blocks. Data is stored on a block. Each block is chained or tied to the previous block by embedding the block with information from the previous block. If the data is tampered with anywhere in the chain, the links will break in a very obvious way. This provides immutability and security to the blockchain network.

Bitcoin is transacted over an open, public and anonymous blockchain network. Bitcoin and crypto currencies are great use cases for blockchain technology.

A transaction is a transfer of value between Bitcoin wallets that gets included in the blockchain. Bitcoin wallets keep a secret piece of data called a ¨private key¨ or seed, which is used to sign transactions, providing a mathematical proof that they have come from the owner of the wallet. The ¨signature¨ also prevents the transaction from being altered by anybody once it has been issued. All transactions are broadcast to the network and usually begin to be confirmed within 10-20 minutes, through a process called mining. 

No, all sales and purchases of digital assets which are done with any payment methods, are final. We don’t return or provide any refund.

All digital assets on Bitmove.net platform are kept in an offline cold storage, which is the most secure way to keep the digital assets protected.

You can use SEPA transaction and Bank transfer for larger amounts. There are no limits for these two methods of transaction. For other methods; i.e. Swish, Credit Cards purchases and PayPal, we have a maximum amount limit for each transaction.

Sometimes a Bitcoin transaction can take up to 60 minutes. This is due to several confirmations needed to be done in blockchain network to complete the transaction. For more information please refer to the question ¨How does a Bitcoin transaction work?¨

You will shortly receive an email including our bank information and payment instruction.

You can check your order status with your order ID. Bitmove.net platform creates a unique order ID for each order. If you have any inquiry about your order status, you can easily open a ticket and send your question to our customer support team, who are available 24/7. If you are a guest, you can send your inquiry through ¨Contact us¨. But if you are a registered customer, you can open a ticket on your dashboard. Once your order is completed, you have the opportunity to write a review and share your experience using Bitmove.net platform with other users.

No! Once the transaction is done, the process on blockchain is completely irreversible.

This is due to market volatility and depends on the time it takes for your deposited funds to arrive into our Bank account.